Your Privacy Matters to Us

Your privacy and security are our highest priorities. This policy outlines how we gather and utilize your information while you use our services, including our platform and website. If you are one of our users, please read this policy alongside our Terms of Service.

1. Who We Are

We are CloudVPN, a provider dedicated to offering secure and reliable VPN services. Our mission is to ensure the privacy and security of our users' internet activity. As a data controller under applicable data protection laws, we are responsible for determining how we handle and utilize your personal data.

2. How We Collect Your Data

We gather information about you when you complete a sign-up or contact form on our website or reach out to us via email. Additionally, we may obtain your personal data from third parties when you show interest in our services through them.

Information is also collected automatically. When you visit our website, view our advertisements on third-party sites, or engage with our marketing emails, we collect data using cookies, web beacons, and similar technologies. These small files store information that your browser or our servers retain to enhance your experience, such as remembering your login session, display preferences, tracking website usage, and for audience measurement purposes. For more details, please refer to our cookies notice.

3. What Data We Collect

Personal Data: This includes any information that identifies you, such as your name, company name, email address, mailing address, contact information, associated domain name, and credit card details when you register on our platform. Your login credentials are also classified as personal data. Additionally, any other identifying information provided through other channels, such as emails to our support team, falls into this category.

Non-Personal Data: This encompasses information that does not allow us to identify you. This data usually arises from your usage of our services after registration. It includes modified versions of information that could identify you originally but has been aggregated to prevent identification.

In the context of using our services, such as creating and sending emails, we also have access to the subject and content of the emails you send and the email contacts you utilize through our platform.

Please avoid submitting sensitive personal data, including government identifiers (e.g., social security numbers, driving licenses), complete credit card numbers, medical records, or any personal details related to healthcare applications.

4. How We Use Your Data

If you visit our website, we utilize your personal and non-personal data to engage with you and facilitate live chat support.

For our customers, we leverage the collected information to deliver our services effectively. This involves:

  • Creating and maintaining your platform account and managing access to it;
  • Providing services and facilitating performance, including user verifications and email validations;
  • Offering real-time logs of your platform usage;
  • Responding to support or sales inquiries and similar communications;
  • Keeping you informed about our services through newsletters, marketing communications, announcements, or special promotions;
  • Handling billing and collection processes for any subscribed paid plans;
  • Investigating, preventing, and managing fraud and breaches of our Terms of Service;
  • Enabling third-party services to assist us;
  • Assigning dedicated IP addresses to customers upon request;
  • Personalizing, assessing, and improving our services and content, along with audience measurement;
  • Complying with applicable laws.

We may use non-personal data to enhance services, including web analytics and troubleshooting. Aggregated or anonymized information may also be used for promotional purposes, such as citing usage statistics.

5. Purpose and Legal Basis for Collecting Personal Data

We collect personal data to fulfill a contract with you or because you have taken steps towards establishing a contract with us (e.g., when you complete a contact form or sign up for an account). In other instances, personal data is collected based on your consent for specific purposes or under legitimate interests (for instance, to nurture our relationship using a customer relationship management system, perform credit checks, or verify data and payment information).

6. Sharing Personal Data

Except in limited circumstances outlined here or in applicable agreements or our Terms of Service, we do not share your personal data with third parties. When necessary, we share personal data only to the extent required to provide you with our services and ensure data protection measures are in place with these parties.

We may share personal data as required by law or to optimally provide services through third-party providers, such as:

  • Hosting Services: We use third-party hosting services, including Google Cloud Platform, OVH, and Hentzer for our operations. Your platform is hosted in data centers located in the U.S. or Europe, depending on your selected deployment location.
  • Payment Providers: We work with Stripe®, Paddle, PayPal, and Authorize.net for processing subscription payments and provide them with the necessary personal data for billing.
  • Customer Engagement: We partner with third-party platforms (e.g., WHMCS for customer support and engagement.
  • IP Addresses: We may share contact details with ARIN for dedicated IP address assignments.

We do not sell, share, or rent your contacts to third parties or utilize them for any purposes not outlined in this policy.

In certain situations, we may need to disclose personal data to comply with lawful requests from authorities or during legal proceedings.

Additionally, in the event of a merger, sale, or transfer of our business assets, we may share your information with relevant parties.

7. Data Retention

We retain your personal data as long as necessary to provide our services, unless legally required to do otherwise. You may delete your account at any time in the Account Settings section of our Dashboard, which will remove your personal data within 90 days. However, we may retain backup copies for legal or business reasons.

8. Data Transfer

CloudVPN adheres to the European General Data Protection Regulation (GDPR) and other applicable data protection laws. For transfers of personal data from the EU, we implement EU Standard contractual clauses, ensure data encryption and minimization, and conduct impact assessments and audits on critical subprocessors.

You can sign our Data Processing Agreement, detailing all subprocessors and measures for data protection.

9. Your Rights Regarding Personal Data

Under data protection laws, you have the right to:

  • Access your personal data, enabling you to verify our lawful processing.
  • Request corrections to your personal data, ensuring accuracy and completeness.
  • Request the deletion of your personal data when there is no legitimate reason for processing.
  • Withdraw your consent and opt-out of communications, which we will respect within 14 days.
  • Object to processing based on legitimate interests.
  • Request the restriction of processing personal data while verifying its accuracy.
  • Request data portability of your personal data.

To exercise any of these rights, please contact our privacy team at [email protected]. We are committed to addressing any complaints regarding our handling of your personal data. EU individuals with inquiries or complaints should contact our Data Protection Officer at [email protected].

Individuals in the EU have the right to lodge a complaint with their data protection authority.

10. Security

Protecting the integrity of your personal information is crucial to us. We adhere to industry standards for safeguarding your data both during transmission and after receipt. We have established the appropriate electronic, physical, and managerial measures to ensure the security of all handled data. Our infrastructure is located in secure data centers, which undergo regular audits. We routinely scan our applications for vulnerabilities and conduct annual independent penetration tests. Our staff is subject to background checks and must sign non-disclosure agreements upon hire.

However, no transmission method over the internet or electronic storage method is guaranteed to be 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

11. Links to Other Sites

Our services may contain links to third-party websites. We have no control over these sites and are not responsible for their content or privacy practices. Please review the privacy policies of these third-party sites before submitting any personal data.

12. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes and encourage you to review this policy periodically for the latest information on our privacy practices.

13. Contact Us

If you have any questions or comments regarding this policy, please contact us at:

Email: [email protected]

Address: CloudVPN, 71-75, Shelton Street, London, WC2H 9JQ